TELUS International Philippines (TIP), one of the major digital solutions and  customer experience providers in the country, opened its 7th delivery center in the country and first outside Metro Manila in Iloilo City.

The new TELUS Iloilo City delivery center is centrally located on Levels 14 to 16 of the SM Strata Tower on Senator Benigno Aquino Jr. Avenue, one of the busiest thoroughfares in Iloilo City, and right across SM Iloilo Mall, accessible through a covered bridgeway from SM Iloilo.  

The company is currently employing over 350 staff at the new site in Iloilo. Nationwide, it has a team of over 18,000, which support digital customer experience and IT services for some of the world’s top brands.

“We are thrilled to launch our milestone delivery center in Iloilo City, our first-ever TELUS International Philippines location outside of Metro Manila. The IT and customer experience business scene is booming in Iloilo and we want to be part of its growth as we provide more employment opportunities for residents in Iloilo and surrounding cities. We look forward to building a strong team of professionals who will provide exceptional support to our growing list of clients in the areas of digital customer care, IT, and technical support,” said Jonabee Catura, TELUS Iloilo City Site Lead.  

TELUS International Philippines is a leading Philippines-based provider of digitally-enabled customer experience and business solutions for companies within the technology and games, communications and media, eCommerce and fintech, travel and hospitality, healthcare, and other exciting sectors. 

The TELUS Iloilo City world-class workplace is designed to celebrate Ilonggo culture, taking design inspiration from Iloilo’s rich heritage, famous landmarks, treasured historical buildings, the region’s natural scenery and even local cuisine. The new site’s design features colorful murals by local artists that were created to inspire team productivity through striking Ilonggo creativity.  

“Our new TELUS Iloilo City delivery center was a uniquely exciting project to design and conceptualize. Knowing how the office becomes a second home to our team members, it was important that the design of our new workplace reflects the amazing culture of our host city, the work culture that we encourage at TELUS International Philippines, as well as our values as a company. The unique experience of working at TELUS Iloilo City is something we want each member of our team to feel,” explained Pia Zapata, TELUS International Philippines Facilities Director. The new workplace is thoughtfully designed to encourage collaboration and creativity, from the site’s workstations to the themed meeting and training rooms, to collaboration areas and the site’s cafeteria. The work of local artists adorns TELUS Iloilo City’s themed meeting rooms, where murals of local artistic landmarks and scenery add to the energy of the collaboration spaces where team members and clients come together. 

Source: Manila Bulletin (