State-run Social Security System (SSS) has launched its redesigned mobile app, saying it is now more user-friendly and provides a better user experience.

In a statement, Aurora Ignacio, SSS president and chief executive officer, said the latest iteration of the SSS Mobile App offers new design features that make its user interface easier to navigate for members and employers.

Ignacio said the pension fund has considered the user behavior and engagement with the mobile app in developing the SSS Mobile App version 4.0.

“It magnifies our commitment to better serve mobile app users by continuously incorporating the latest in mobile technology,” Ignacio said.

Among the new features in the mobile app is the redesigned dashboard, which now features information on the enrolled disbursement account of the member and direct links to official SSS accounts on Facebook and YouTube.

Pension fund also made improvements on the branch locator feature, allowing users to search for any SSS branch, and the mobile app will pin the exact location of the SSS branch using the Google Map for Android and Huawei Petal Maps smartphone users.

Thumbnails containing the address and contact details of the branches are also displayed on the locator map.

The improved dashboard of the mobile app also enables users to access transactional information and features sliding ad links of SSS informational campaigns. Users can navigate through the mobile app even using just one hand.

“We recognize that mobile technology is continuously improving, and that is why we keep our mobile app abreast with the latest development to serve our users better,” Ignacio said.

She pointed out that digital technology is the new norm to provide easier and safer access to services and transactions, especially during this pandemic.

“Our members and employers can use the SSS Mobile App for many SSS transactions,” Ignacio said.

For instance, members can use the mobile app to update contact information details and mobile number or view the status of contributions, loans, and benefit claims.

They can also use it to file their salary loan application, generate the Payment Reference Number for contribution payment, pay their monthly contributions, submit their maternity notification, among others,.

As of April 2021, the SSS Mobile App has 8,194,799 downloads on Google Play Store and 5,325,143 on Huawei AppGallery. Downloads on the iOS App Store reached 1,052,214.

Launched in 2018, the SSS Mobile App is designed to provide a more convenient way for members to transact with the state pension fund without the hassle of queuing in the branches.

Source: Manila Bulletin (