Providing world-class customer experience is a local telco’s best bet to stay on top of the game. “By 2030, we hope to continue being the leader in customer experience,” said PLDT Chief Revenue Officer and Smart Communications President and CEO Alfredo S. Panlilio. “We also ought to be more digital ...

Source: Manila Bulletin (https://mb.com.ph/2021/06/02/panlilio-banking-on-customer-experience/?utm_source=rss&utm_medium=rss&utm_campaign=panlilio-banking-on-customer-experience)